Terms & ondition
1. About MODLUX CREATIONS
MODLUX CREATIONS is an online lifestyle brand offering products including premium spa slippers, cowhide rugs, and other selected home and comfort products.
Throughout these Terms & Conditions, “we”, “us”, “our”, and “MODLUX CREATIONS” refer to MODLUX CREATIONS.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our website or systems
- Copy, reproduce, or misuse our website content without permission
- Interfere with the security or operation of the website
- Provide false or misleading information when placing an order
We reserve the right to restrict or terminate access to the website where we believe these terms have been violated.
3. Products
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and specifications displayed on our website are accurate.
However, slight differences in colour, texture, appearance, or finish may occur due to photography, lighting, screen settings, or the natural characteristics of certain materials.
Product availability may change without notice.
4. Pricing
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors, product information errors, or other inaccuracies on the website.
If an incorrect price has been displayed for a product you ordered, we may contact you before processing the order.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation. An order is considered accepted once we confirm that the order has been processed.
We reserve the right to refuse or cancel an order where necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect customer or delivery information
- Technical or system errors
If we cancel an order that has already been paid for, the applicable payment will be refunded.
6. Payment
Payments must be made using the payment methods available on our website.
You agree that all payment and billing information provided during checkout is accurate and complete.
Payment processing may be handled by third-party payment providers. Their own terms and conditions may also apply.
7. Delivery
We aim to process and deliver orders within the estimated delivery timeframe provided at checkout or communicated by us.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier delays
- Weather or other unforeseen circumstances
- Public holidays
- Customs or other external factors
Once an order has been handed over to the delivery provider, delays caused by the courier may be outside our direct control.
Please ensure that your delivery address and contact information are accurate when placing an order.
8. Returns & Refunds
Our returns and refunds are subject to our applicable Return & Refund Policy.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible with your order details and relevant photographs or evidence.
Products may need to meet specific conditions to qualify for a return or refund.
9. Product Care
Customers are responsible for following any care, cleaning, washing, storage, or usage instructions provided with our products.
MODLUX CREATIONS cannot be held responsible for damage caused by incorrect use, improper cleaning, misuse, or failure to follow product care instructions.
10. Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product images
- Photographs
- Graphics
- Text
- Designs
- Website layout
is owned by or licensed to MODLUX CREATIONS unless otherwise stated.
You may not reproduce, modify, distribute, copy, publish, or commercially use our content without prior written permission.
11. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. MODLUX CREATIONS does not control or guarantee the availability, accuracy, security, or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
Who we are
Suggested text: Our website address is: https://us.modluxcreations.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.